Can't Access the Review Board or a Project? Troubleshooting Guide
If you can't access the review board or a project in zipBoard, check that the zipBoard browser extension is installed (and allowed in private windows) if you're reviewing a live website or an online course, and that you're signed in with the same email address you were invited with. This guide covers each cause and how to fix it.
Why can't I access the review board?
To review live websites/URLs and courses hosted online, the review board needs the zipBoard browser extension. The extension lets you open any website for review and create Screens for comments and annotations.
You only need the extension to review live websites/URLs and courses hosted online; PDFs, images, videos, audio and zipped SCORM/HTML files open in the browser without it.
If you skipped the download extension message when you first used zipBoard, install the extension now.
Follow the steps for your browser in How to Install the zipBoard Browser Extension, or open the zipBoard page in the Chrome Web Store.
If the extension won't install, see Troubleshooting: the extension won't install.
How do I access the review board in a private (incognito) window?
Turn on the Allow in incognito option for the zipBoard extension in your browser's extension settings.
I was invited as a collaborator but can't see the project on my dashboard. What's wrong?
Most often, you're signed in with a different email address from the one you were invited with. Other possible causes:
- The owner has archived the project. See How Can I Archive or Restore my zipBoard project?
- The owner has exceeded their project limit.
- The project was deleted.
- You were removed as a collaborator from the project. See How to Remove Members from an Organization or Project?
How do I check which email address I'm signed in with?
Your account email is shown on the Edit Profile page.
- Open the drop-down next to your profile image.
- Select Edit Profile.
- Compare the email address with the one your invitation was sent to.
To change it, see Change Email Address in zipBoard Account.